Refund policy

Refund & Exchange Policy

At OOPSY, we are committed to providing high-quality products. Please read our policy carefully before making a purchase.

1. No Refund Policy

All sales are final once payment has been processed.

We do not offer refunds for:

• Change of mind

• Incorrect purchase

• Personal preference

• Minor variations in color due to lighting or screen display differences

Please ensure you review product details before completing your purchase.

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2. Exchanges for Defective Items Only

We only offer exchanges for items that are confirmed to be defective or damaged upon arrival.

To request an exchange:

• Contact us within 30 days of receiving your order.

• Email us at hi@oopsyfit.com

• Include your order number, a clear description of the issue, and photos of the defective item.

Our team will review your request and respond within 3–5 business days.

Once received and inspected, we will send a replacement of the same item (subject to stock availability).

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3. Exchange Shipping Costs

• Customers are responsible for return shipping costs unless the defect is confirmed to be a manufacturing fault.

• Original shipping fees are non-refundable.

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4. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

If a parcel is returned due to:

• Incorrect or incomplete address

• Failure to collect the parcel

• Refusal of delivery

We may re-ship the order at the customer’s expense.

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5. Processing Time

Approved exchanges will be processed within 7–10 business days after we receive and inspect the returned item.

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7. Contact Us

For all exchange-related enquiries, please contact: hi@oopsyfit.com

Include your order number and clear photos so we can assist you as quickly as possible.